Frequently Asked Questions

Right now, we just ship to the U.S. and Canada.

We are headquartered in Staten Island, NY.

We currently only hold the Scooby Doo and Looney Tunes licenses.

In the cart, before you checkout, there is a coupon code box. In this box, you will be able to enter any active coupon codes that are available.

All estimated delivery dates are listed on the product pages. You can track the order’s progress through the account page. 

In most cases, we can provide single-piece replacements. If you have a damaged part, contact us immediately within 30 days to process a request.

Damaged boxes can’t be the cause for return or replacement. In some cases, if inventory allows it, we will provide replacement boxes. This is not guaranteed, though.

Yes! We are currently only considering brick-and-mortar stores for wholesale accounts. If you fit the criteria, then go to the wholesale section in our footer and send us a message!

We accept all major credit cards and Paypal.

On the account page, click on the “Payment Methods” tab. Here, you will be able to update, add, or delete any payment methods.

On the account page, click on the “Addresses” tab. Here, you will be able to update and change both your billing and shipping addresses.

On the account page, scroll down to the bottom of the page. There is a section where you can add your order ID and the email used during checkout. With this information, the website will quickly give a tracking update on the order and what stage it is currently in.

If you’d like to cancel your pre-order before it ships, go to the “Orders” tab on the account page, and click on the order you’d like to cancel. Please note that the deposit paid during checkout is nonrefundable!

We offer a 30-day return policy on any products that arrive damaged or broken. Exchanges can be made based on product stock. If you are not satisfied overall, we would be willing to give a refund, subtracting all shipping costs. See the policy page for more info.